Frequently Asked Questions
Have Questions? We’ve Got Answers.
Auto Glass Repair & Replacement FAQs
How do I know if my windshield can be repaired or needs replacement?
Minor chips and cracks (usually less than the size of a dollar bill) can often be repaired. Larger damage, cracks in the driver’s line of sight, or cracks that continue to grow typically require a full replacement. We’ll assess the damage and recommend the safest solution.
How long does a windshield replacement take?
Most replacements take about 45 to 60 minutes. We recommend allowing an additional hour for the adhesive to cure before driving.
Can you replace side and rear windows, too?
Yes! We service all types of auto glass, including side windows, rear windshields, and door glass on cars, trucks, vans, and SUVs.
Do you offer mobile service?
Absolutely. Our technicians can come to your home, office, or another location that’s convenient for you. Mobile service is available throughout Louisville, Southern Indiana, and surrounding areas.
What is the typical price and duration for fixing a cracked windshield chip?
Expect to pay around $85 before taxes, bringing your total out-of-pocket cost to roughly $90 to $95. An in-shop service usually takes about 30 minutes to complete.
Can I supply my own glass?
In limited cases, for labor only, but we do not warranty glass we did not provide.
Insurance & Payment Questions
Do you work with insurance?
Yes — we work with most major insurance companies. If your policy includes glass coverage, we can handle the paperwork and billing on your behalf.
Will a glass claim raise my insurance rates?
In most cases, filing a claim for auto glass does not affect your premium — but we always recommend checking with your provider.
What forms of payment do you accept?
We accept cash, debit/credit cards, checks, and insurance claims. You can also pay securely on-site with our mobile units.
Does insurance handle windshield chip repairs, and how do deductibles work?
We file claims directly with your insurance provider, and you handle any applicable deductible. Because insurers frequently waive deductibles for chip fixes, the service often ends up costing you zero out-of-pocket.
Scheduling & Service Info
Do I need an appointment, or can I walk in?
Appointments are recommended to ensure fast service, especially for mobile repairs. Call us at 502-458-9999 or use our online service request form.
Do you come to me or do I bring the vehicle in?
Straightforward auto glass and fleet work can be done at your location; chip repair, window-regulator work, and complex vehicles are handled at our Clarksville shop.
What if it rains during a mobile repair appointment?
Weather can affect outdoor repairs. If conditions aren’t safe or dry enough for installation, we’ll reschedule or arrange for an alternate covered location.
How soon can I get service?
Often within 24–48 hours, depending on your location and glass type. We always aim for the quickest turnaround possible.
Glass Quality & Warranty
Do you use OEM or aftermarket glass?
We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket glass options to meet your needs and budget.
Is your work guaranteed?
Yes! All of our glass services come with a warranty on workmanship and materials, giving you peace of mind long after the job is done.
Still Have Questions?
We’re here to help. Call us at 502-458-9999 or use our contact form to get in touch with our team.