Frequently Asked Questions
Have Questions? We’ve Got Answers.
Auto Glass Repair & Replacement FAQs
How do I know if my windshield can be repaired or needs replacement?
Minor chips and cracks (usually less than the size of a dollar bill) can often be repaired. Larger damage, cracks in the driver’s line of sight, or cracks that continue to grow typically require a full replacement. We’ll assess the damage and recommend the safest solution.
How long does a windshield replacement take?
Most replacements take about 45 to 60 minutes. We recommend allowing an additional hour for the adhesive to cure before driving.
Can you repair side and rear windows, too?
Yes! We service all types of auto glass — including side windows, rear windshields, and door glass on cars, trucks, vans, and SUVs.
Do you offer mobile service?
Absolutely. Our technicians can come to your home, office, or another location that’s convenient for you. Mobile service is available throughout Louisville, Southern Indiana, and surrounding areas.
Insurance & Payment Questions
Do you work with insurance?
Yes — we work with most major insurance companies. If your policy includes glass coverage, we can handle the paperwork and billing on your behalf.
Will a glass claim raise my insurance rates?
In most cases, filing a claim for auto glass does not affect your premium — but we always recommend checking with your provider.
What forms of payment do you accept?
We accept cash, debit/credit cards, checks, and insurance claims. You can also pay securely on-site with our mobile units.
Scheduling & Service Info
Do I need an appointment, or can I walk in?
Appointments are recommended to ensure fast service, especially for mobile repairs. Call us at 502-458-9999 or use our [online service request form].
What if it rains during a mobile repair appointment?
Weather can affect outdoor repairs. If conditions aren’t safe or dry enough for installation, we’ll reschedule or arrange for an alternate covered location.
How soon can I get service?
Often within 24–48 hours, depending on your location and glass type. We always aim for the quickest turnaround possible.
Glass Quality & Warranty
Do you use OEM or aftermarket glass?
We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket glass options to meet your needs and budget.
Is your work guaranteed?
Yes! All of our glass services come with a warranty on workmanship and materials, giving you peace of mind long after the job is done.
